We want to ensure that we can help people experiencing sleep and/or mental health issues with support and respect.
We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us about our activities, register with us, ask a question, purchase something, complete a survey, provide feedback on our services or otherwise provide us with your personal information. This includes when you phone us, visit our website, make a purchase, or get in touch through the post, or in person.
When you visit our website: We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively.
We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase), as well as information you provide in any communications between us. You will have given us this information whilst registering for a service, placing an order or any of the other ways to interact with us.
We will mainly use this information:
- To process your payments and verify any financial transactions.
- To provide the services or goods that you have requested.
- To update you with important administrative messages about the services or goods you have requested.
- To keep a record of your relationship with us.
If you do not provide this information, we will not be able to provide goods and services you have requested.
We may also use your personal information:
- To contact you about our work
- To invite you to participate in surveys or research.
You can of course decide if you are happy to share your personal details with staff members or if you would like us to share your story with the media or other parties as part of our work telling people’s personal stories about mental health (for example, testimonials on our website).
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
We will only use this information:
- For the purposes of dealing with your enquiry, quality monitoring or evaluating the services we provide.
- We will not pass on your details to anyone else without your explicit consent except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
- Where you have given us your explicit consent or otherwise clearly indicated to us that you are happy for us to share your story, then we may publish it as per our specified agreement.
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss. Although we do our best to protect your personal information sent to us online, we cannot guarantee the security of data transmitted to our site.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
- If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
- You can ask us to change or complete any inaccurate or incomplete personal information held about you.
- You can ask us to delete your personal information where it is no longer necessary for us to use it, or you have withdrawn consent, or where we have no lawful basis for keeping it.
- You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
- You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
Please note, some of these rights only apply in certain circumstances, where one of your rights does not apply, we will communicate the reason to you.